About Us Contact Info Shipping Polices Guarantee

About Us
Ten Ren Tea Co. Ltd. is dedicated to the fine art of enjoying Chinese tea and the distribution of the finest teas available worldwide. Founded in Taiwan in 1953, Ten Ren Tea has  quickly expanded to more than 100 retail stores worldwide and more than 20 stores in North America to provide convenient access to its fine teas and ginseng.


Tung Ting Tea Plantation, Taiwan

Operating under the motto of "A Traditional Business Under Modern Management," Ten Ren Tea owns and operates five manufacturing plants to incorporate modern technology into the traditional methods of processing tea leaves. Our North American headquarters in the San Francisco area operates a tea packaging plant to insure and maintain the quality of our tea bags and the freshness of our tea leaves for our North American customers.

Along with tea, ginseng has been consumed in Asia for thousands of years for its health and medicinal benefits. Considered the "king of the herbs," ginseng is a popular nutritional supplement which is available at Ten Ren. With its direct arrangements with various ginseng farmers in the United States, Ten Ren provides the highest quality American ginseng and related products to its customers.

For many years, Ten Ren Tea Co. Ltd. has had the reputation of being the premier supplier of high quality tea and ginseng products. It is our desire to provide products to enhance the quality of life and health for our customers. Whether online or in one of our retail stores our goal has always been the same, to provide our customers with great products and service at great prices.

Contact Information

We welcome questions and comments regarding our products as well as our web site. Here are various ways to reach us:
Postal TenRen.com
419 Eccles Ave.
South San Francisco, CA 94080

Note: Internet order processing, not a retail location.

Tel (650) 583-1047 Toll Free 1-888-650-1047
Fax (650) 588-0307
E-mail info@tenren.com

Payment Information

Payment can be in the form of a credit card, check, or money order. For credit cards, we accept MasterCard, Visa, Discover, but not American Express. For customers wishing to place an order with an American Express card, we recommend you visit our affiliate site, TenTea.Com. For those who placed an order and payment is by check or money order, you will receive an email to send payment to:

Ten Ren Tea 419 Eccles Ave. South San Francisco, CA 94080-6232

And include your order number in the memo line of your check or money order. When we receive it, the order will be shipped.


Shipping Charges

The following is a chart for shipping charges up to 6 pounds. For shipping charges up to 30 pounds click here. To know in advance the cost for shipping orders heavier than 30 pounds, please contact us at (650) 583-1047.   

WEIGHT OF ORDER Priority Mail Ground (Continental US) 2nd Day Air
(Continental US)
Fastest
0.00 to 0.49 lb. $5.95 $7.95 $16.00 $24.00
0.50 to 0.99 lb. $7.95 $8.60 $16.00 $24.00
1.00 to 1.99 lb. $9.50 $10.10 $18.00 $29.00
2.00 to 2.99 lb. $11.40 $11.80 $21.00 $33.00
3.00 to 3.99 lb. $13.30 $11.85 $23.00 $36.00
4.00 to 4.99 lb. $14.45 $12.10 $26.00 $41.00
5.00 to 5.99 lb. $15.60 $12.40 $28.00 $45.00

Domestic shipping charges are calculated based on the weight of the items, not the value of the order. The default shipping option is "Most Economical" which automatically calculates the most affordable shipping cost by comparing Priority Mail from the Postal Service versus Ground rates from Fedex, UPS, and DHL. Customers may specify Priority Mail (takes 3-8 days) or Ground Shipping (takes 1-5 business days depending on location). For business accounts, we can bill to your shipping account number and waive the shipping charge.

Our international shipping charges are also based on the weight for the order. Any customs, taxes, or duties are the responsibility of the international customer. More information for orders shipped outside of the United States is available below.

Shipping Times

Our goal is to have our customers' orders processed and shipped by the second business day, but most orders ship out by the next business day.

For delivery by a certain date, we recommend the Fastest, 2nd Day Air, or Ground shipping. For more assistance, please call customer service at 650-583-1044. Priority Mail which takes 3 to 8 days does not have firm delivery times.

For Ground shipping: Since we ship from California, Ground shipments take 1 to 5 business days within the Continental U.S. Click here for transit times for DHL,FedEx,UPS Ground. For post office boxes, Hawaii, Alaska, Puerto Rico, US Territories, FPO and APO, only Priority Mail has affordable delivery.

For 2nd Day Air service option, we use FedEx Express for the continental U.S. and delivery is guaranteed for most locations. This service is not available for other areas outside of the continental U.S.

For the "Fastest" option, we use FedEx Standard Overnight service for the continental U.S. and USPS Express for all other areas. FedEx Overnight service is guaranteed for next day service for most locations. USPS Express is the most affordable and fastest service for Alaska, Hawaii, Puerto Rico, and Post Office boxes. This service is not available for US Territories, FPO, and APO.

Shipping Methods

Customers in the 48 contiguous states may choose from any of the shipping methods available.

Alaska, Hawaii, and Puerto Rico: For faster shipping, orders placed with the “Fastest” option will be sent by Express Mail which takes approximately 2-3 business days. Orders placed with any other option will be sent via USPS Priority.

Post Office Boxes: For faster shipping, orders placed with the “Fastest” option will be sent by Express Mail which takes approximately 2-3 business days. Orders placed with any other option will be sent via USPS Priority.

FPO, APO, and other U.S. Territories: Priority mail is the only shipping option.

International Shipping



For most international customers, Global Express shipping charges will automatically be calculated for the following countries: Andorra, Argentina, Aruba, Australia, Austria, Bahamas, Belgium, Bermuda, Brazil, Brunei, Canada, Cayman Island, Chile, Costa Rica, Cyprus, Czech Republic, Denmark, Ecuador, Faroe Islands, Finland, France, Germany, Greece, Greenland, Guadalupe, Hong Kong, Hungary, Iceland, Ireland, Israel, Italy, Jamaica, Japan, Kuwait, Liechtenstein, Lithuania, Luxemburg, Macau, Malta, Mexico, Monaco, Netherland, New Caledonia, New Zealand, Norway, Panama, Philippines, Poland, Portugal, San Marino, Saudi Arabia, Singapore, South Africa, South Korea, Spain, Sweden, Switzerland, Taiwan, Thailand, United Arab Emirates, United Kingdom, Vatican City, Venezuela, and Yemen. USPS Global Express takes approximately 3-5 business days if there no customs delays.

For some international customers, if the shipping charge does not appear upon checkout, then your shipping charge will be manually calculated. Upon receiving the order, we will calculate exact shipping charges, email the customer, and await for confirmation. Upon receiving the confirmation for the order and shipping charges, we will then process and ship the order. Any customs, taxes, or duties are the responsibility of the international customer.

For customers in Canada, orders shipped with the "Most Economical" option will be sent Airmail Letter Post which takes approximately 4-7 days if there are no customs delays, but is less expensive than the Global Express option. Packages shipped this way do not have tracking information whereas the Global Express packages do.

Gift Information

A packing slip without any pricing information is automatically included instead of an invoice when the "bill to" person is different from the "ship to" person or if there is a gift message.

Guarantee

We want our customers to be completely satisfied with their purchases.  All products ordered from TenRen.Com may be returned for a full refund or credit towards any other merchandise, less shipping and any used portion, within 30 days of customer receipt.